Frequently Asked Questions (FAQ)

Absolutely! Dropshippers are our core customers. Head over to our website to learn more about our services.

Our company is located in Ningbo, an important port city in eastern China near Shanghai, boasting one of the world’s busiest international ports.

We maintain the confidentiality of our product selection to protect DYNO clients’ competitive advantage, which is why we do not publish bestseller lists or catalogs. Clients can submit product links or images for our professional sourcing team.

We do not release our inventory catalogs. Should the product you submit for quotation be in stock, you will benefit from expedited same-day fulfillment.

If a product is listed on AliExpress, we can almost certainly source it from a manufacturer. As long as it remains in production and is not restricted by exclusive agreements or trademarks, our sourcing team will find and fulfill it for you.

At DYNO, we are deeply committed to delivering an exceptional client experience. That's why we only onboard new clients when our fulfillment team is fully resourced to support them effectively. Responsive customer service is essential in this fast-paced industry, and we take great pride in providing reliable, timely support.

Fast shipping is another key advantage of partnering with DYNO. We also offer discreet tracking, ensuring your parcels show no origin information from China.

Quality control (QC) is a top priority — we only collaborate with reliable manufacturers. Scalability is another major reason e-commerce owners choose DYNO: we have the infrastructure to support your brand’s global growth at any scale.

Please note our current fulfillment service MOQs:
• Dropshipping: Minimum 30 total daily orders across all products.
• Branded Dropshipping: Minimum 100 daily orders.
• Private Label: Minimum 10 daily orders.

These apply only to fulfillment services and are separate from manufacturing MOQs. At this time, we do not accept test projects or newly launched stores. Once you meet the MOQ, a dedicated fulfillment team will be assigned to your account.

DYNO has years of experience in sourcing and preparing DTC and FBA-compliant shipments. We do not charge for storage. However, any dead stock abandoned for more than one month may be seized or disposed of. MOQ for FBA and bulk shipments is 1 cubic meter or 200 kg per shipment.

Feel free to contact us for any further information you may require.

We accept orders submitted via our website for DYNO dropshipping inquiries. If you encounter any issues, we will provide step-by-step guidance on using the website.

You may contact our customer support team via email, WhatsApp, or live chat. We provide 24/7 assistance for any questions or concerns you may have.

Once you're onboarded, our fulfillment team will guide you through integrating our service into your store—it's quick and simple!

Our primary communication platform is WhatsApp. We also support Telegram, Slack, and Discord. If you prefer other channels, please let us know and we will do our best to accommodate your needs.

Connect directly with a DYNO representative using WhatsApp, Telegram, or Slack. You may also email us to arrange communication via other platforms.

Fulfillment teams are carefully assigned based on availability and workload. As client experience is our top priority, we never overstretch our teams.

Once you've completed onboarding and been assigned a dedicated fulfillment team, they will guide you through integrating our service with your store.

Lead or processing time is normally 1–3 business days, depending on the manufacturer’s response speed. Once a product is confirmed as a bestseller, we can provide free stocked inventory for expedited pick and pack.

We process quotations based on the product information you provide. Once confirmed, our agents send an all-inclusive quote via WhatsApp, Telegram, Discord, or Slack. The quote covers packing and shipping — no hidden fees.

Once our agents are integrated with your store, order fulfillment is processed automatically. You will receive instant alerts for any issues requiring your attention.

Everything is included: product cost, shipping, and all applicable fees. The price you see is the exact amount you pay.

Yes. Discounts are available for bundle orders. Please contact your operations team for further details.

Yes. We provide size charts and customized charts tailored to your target market. Clothing tags and labels can also be adjusted accordingly.

Of course! We are happy to continue working with any existing suppliers you currently use and wish to keep.

We do not provide product lists or stock catalogs. Simply provide a product link or photos, and our sourcing team will help you locate a reliable manufacturer in China.

Our sourcing team first cross-references your details against our internal database and trusted suppliers. If no match is found, we search through online and offline channels.

Absolutely! We have a dedicated QC team. Every item is inspected before inventory and again before packing and shipment.

Payment can be made by PayPal, Payoneer, Wise, Currenxie, Bank transfer, etc. All currencies supported. We do not directly process credit cards at this time.

Payment confirmation is necessary for packages to be released for shipping.

Longer payment terms can be agreed upon case by case for clients with consistent orders and longer-term cooperation.

Yes. We can provide custom packaging including logos, inserts, cards, and more. Custom packaging is subject to a daily fulfillment MOQ of 100 orders. Generic poly mailer bags are free; custom packaging incurs a $0.5 handling fee per order.

Clients are welcome to submit their preferred packaging designs, and our team will source and produce them accordingly.

No. Products are shipped in original OEM packaging or plain mailers, then packed in blank cardboard boxes or standard plain mailers with no Chinese text on the packaging.

YunExpress is our primary shipping carrier. Delivery times vary by destination. As of January 1, 2026, the global average delivery time is 9 calendar days. Please contact us for country-specific timelines.

Premium shipping is faster but more expensive than standard. Pricing depends on destination, parcel size, and weight.

YunExpress routes achieve a delivery success rate of over 98% within the stated time frames. Average delivery times are updated monthly.

Liquids exceeding 500ml, infringing products, dangerous goods, and prohibited items are not allowed. Products with built-in batteries are generally permitted.

Shipping costs are calculated per shipment based on size, weight, and destination. The all-inclusive quote already includes shipping and handling fees.

Please contact us for our official policies, or we can provide free policy templates for your store.